However, its implementation typically requires some level of configuration, customisation and integration - to ensure that the package fully supports your specific business needs and you gain best value.
To achieve this, you need access to resources who have the requisite technical and business skills, and experience in delivering high quality and high value business solutions. Some organisations decide to establish their own internal Salesforce.com team. Others decide to engage an external Salesforce.com Consulting partner firm.
BUT - experiences have shown that there are some drawbacks and limitations with each of these approaches.
So Hyphen8 have developed IN:GAGE - a fully managed "One Stop Shop" service to support your immediate and longer term needs.
Lets explore each of these options further ...
BUILD YOUR OWN TEAM
|This might involve cross-training existing staff AND/OR recruiting new staff with the requisite skills and experiences. This approach gives you access and full control of your own talent pool – that you can manage and flex to meet the changing needs of your business. As internal staff they will be aware if internal processes, have incumbent relationships with your business users, , and no doubt cognisant of and work within the culture of your organisation.
However, this option could also involve:
– Recruiting and Training Costs
Furthermore, you only have access to the skills of the individuals have in your team – and hence may have to secure additional staff to support other, or more complex needs.
ENGAGE A SALESFORCE.COM CONSULTING FIRM
|By working with a registered CRM partner, you have access to the complete range of skills and hence resources you need to deliver a project, aligned with best practice, in a shorter timespan than otherwise.
However, these folks:
– Can introduce high costs;
Furthermore, you may still need to recruit some staff to provide ongoing support and maintenance!
In response to these challenges, Hyphen8’s IN:GAGE programme offers organisations direct access to a flexible, scaleable and retained resource service.
It offer you access to experienced technical experts, and business consultants with extensive experience in helping organisations deliver transformational change.
The IN:GAGE programme is a fully managed “One Stop Shop” service, that operates almost like your own in-house function.
All of the above would be delivered and managed within a robust governance and risk managed framework.
To learn more about how our IN:GAGE service can work for you, please contact using the contact form below.