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Our Services

With our multi-disciplinary team providing experienced expertise in Salesforce.com we are able to provide a wide spectrum of services to support every aspect of your CRM journey – initial strategy and planning, solution development, and a compelling post-implementation customer care programme for a complete agnostic & impartial perspective.

Our portfolio includes a range of services to help you:

- Develop a cloud based CRM Strategy and Roadmap
- Develop a compelling CRM Business Case
- Design, develop and implement a transformational, fully integrated CRM solution
- Engage the support you need to ensure your application is always fit for purpose, and delivering high ROI

Our Approach

Our approach is geared to help you:

  • Develop and implement cloud-computing strategies and plans to meet customer and business objectives
  • Ensure high levels of end-user adoption across your enterprise
  • Reduce costs and establish ways of working to maximise ROI
  • Drive better and more differentiated customer experiences

Our services and solutions framework has been designed to achieve these aims, and is based on partnering with you to support the full lifecycle of your solution.

Hyphen8 have formulated an approach for delivering cloud-based solutions that involves three key stages of engagement.

We call them the 3 E’s: ENVISION –> EMPOWER –> EVOLVE.

  • envision
  • empower
  • evolve

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Envision: Build a CRM Vision, Strategy and Roadmap

Through ENVISION, we will help you define and validate your CRM Strategy; develop a business case to gain the investment and sponsorship needed to fund the initiative; and, construct a workable plan to help you achieve your CRM goals.

Key activities include:

  • Discovery: a series of workshops and interviews to understand key change drivers, business and customer needs, and target objectives
  • Vision: define the target state solution architecture required to support your transformational requirements, and construct the business case for change
  • Roadmap: a transformational and phased roadmap to guide programme delivery

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Empower: Implement powerful cloud-based solutions

Our EMPOWER services involve the delivery of highly focused project(s) that help to deliver the solutions– to empower your business and customer experiences – aligned with your CRM strategy.

These solutions could include salesforce automation applications, marketing applications, customer service and support systems, mobile applications, or complete bespoke applications – built on Salesforce.com.

The scope of each project will include the complete design, development, testing, data migration, training and final deployment of the solution – using our 4D methodology – working in conjunction with your internal management, user and IT teams.

Whether your implementation project is large or small, single or multi-site, simple or complex, we can help you.

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Evolve: A complete and comprehensive managed service

EVOLVE offers a complete, on-demand and responsive consulting application development, support and customer care programme – designed to ensure your organisation has:

  • Access to the CRM experts it needs – consultants, developers, data experts, trainers, and others – when it needs them; and,
  • Applications that engage high end-user adoption, and generate continuous value and ROI

The scope of a EVOLVE programme is something we construct and tailor on a basis that works for you, but typically includes:

  • Initial & regular healthcheck(s) – to assess how well your application(s) meet business needs, and developing a continuous improvement plan to improve results and outcomes
  • Access to our expert team to develop and implement powerful, flexible and scaleable CRM solutions – on Salesforce.com
  • Ongoing training and updated user support materials to ensure that your people adopt new processes and continue to improve efficiencies
  • Remote systems administration and technical support

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