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Our Services

With our multi-disciplinary team, we provide a wide spectrum of services to support every aspect of your cloud computing journey – initial strategy and planning, solution development, and a compelling post-implementation customer care programme.

  • Cloud Strategy & Roadmap
  • Solution Implementation
  • Training & Education
  • Change Management
  • Social Media Engagement
  • Process Improvement
  • Data Management
  • Systems Integration
  • Continuous Improvement
  • Interim Project Management
  • Recruitment Services

Cloud Strategy & Roadmap

Our cloud consulting ENVISION service help business and IT executives gain a better understanding of how cloud computing can be embraced to help them deliver core business and customer objectives, and develop a strategy and plan to drive transformational change - with high ROI.

Whether you are looking at the cloud for the first time, are at the early stages of cloud adoption, or planning a major cloud migration project, ENVISION has been designed to help ensure your cloud strategy works.

Solution Implementation

Our experiences with salesforce.com projects is a varied and mixed one. They include projects that required complex, highly customised and fully integrated applications - but also ones where needs are far more simple.

We flex our approach to delivery to meet to your needs - be that traditional "waterfall" style delivery, agile/scrum, or a hybrid. From our experience, there is no one right answer: the preferred approach is one that accords with your needs, culture and best practice.

The constant throughout is our focus on delivering quality, great results, and partnering to help you generate highest return for your investment.

Training & Education

A relevant and engaging training programme is vital to achieving high and sustained user adoption.

Hyphen8 will work with you to develop an deliver a programme of training and education, designed to fit with your needs, culture, and business aims. Our offerings include a range of formats including interactive on site sessions, webinars, videos and various documentation styles.

But most importantly, we work with you to ensure expertise is transferred - to empower your people to take the lead in maintaining high adoption and success.

Change Management

It's not all about technology. People matter, and the organisational dynamics in which your staff and partners operate and use systems to deliver value, matter. But this can change every day.

We all know from experience that managing ‘change’ has a direct impact on the success of any delivery project, and is arguably the most fundamental drivers to achieve success. Yet, so many projects continue to fail through absence of change management.

Our change management services are delivered by experts that can work with your business and IT leadership, to formulate the right change strategies to support and deliver programme goals, including organisational re-design, communications planning, training and adoption.

Social Media Engagement

Almost every business is feeling the pressure to embrace social media channels in response to increasing customer engagement with online communities.

We help you to filter out the hype to understand what becoming a social "connected" enterprise really means, focus on identifying the relevance of social channels for your business and how they can be integrated with your CRM platform.

Process Improvement

We all know from experience that it's important to get the processes defined right before embedding any new technologies into the business.

Using powerful modelling tools, we help customers undertake robust reviews of existing processes to identify areas for improvement, and develop new processes to support transformational change.

Our approach to business process design involves collaborative team working, engaging stakeholders across your enterprise and running workshop sessions that enable real time capture. We aid decision making around how best to re-engineer processes to align with real business needs and improve operational excellence.

Data Management

“Garbage In: Garbage Out” - a well known phrase. Effective data management strategies and plans are a critical component to ensure project deliver quality. Establishing the "single view of the customer" doesn't have to be a 'pipe dream'!

Our services include a focused approach to data cleansing, migration and integration. Using industry leading tools, we can help you minimise risks, reduce costs, and ensure highest confidence in all that your project delivers.

Systems Integration

Integrating saleforce.com applications with other core business systems - both internal or in the cloud - helps minimise operational costs, maximise performance and drive more compelling customer experiences.

Our consultants include architects with depth and breadth in integration solutions and middleware, and can help you define and implement pragmatic strategies for application integration and deployment that align with business needs.

Continuous Improvement

So - your application has been developed, and your users trained to get the best of of them. What next?

"Change is a constant" and Hyphen8 want to work alongside you, to ensure we are there to support change - wherever it may come from.

Our ‘Evolve’ programme has been designed to provide customers with continuous levels of customer care and support to ensure their applications are always fit for purpose, maintain highest adoption levels, and deliver continuous and highest ROI throughout their lifecycle of use.

Interim Project Management

You may already have your own team or have engaged the services of a systems integrator to implement your cloud solution(s).

But do you have in-house expertise in managing salesforce.com assignments, so that you can be assured that your team is high-performing, and delivering to best practice and quality standards?

Hyphen8 also offer high-calibre, specialist and experienced programme and project managers, with expertise in both waterfall and agile approaches, combined with extensive salesforce.com and other cloud solution implementation experience.

Recruitment Services

Some of our clients seek to recuit and build their own internal teams of salesforce.com experts.

As a complete consulting service partner, we have access to a growing network of readily available contract, temporary and permanent Salesforce.com talent - and provide a highly cost-effective recruitment solution to our clients on an agency basis.

We recruit professionals to support complete Salesforce.com product lifecycle and operational management roles - CRM Managers, Project Managers, Business Analysts, Application Developers, Trainers - and more.

Job Seekers: If you are seeking a new challenge and opportunity, working client-side, please Click Here

Employers: To learn more about our salesforce.com recruitment services, please contact us using the form below.

Book a 30 minute call with our team to learn more and discuss how we could help you. Contact us

IN:GAGE – Our fully managed In-House service

INGAGE-t

Many small to medium sized organisations struggle to find the resources needed to support and, more fundamentally, develop their CRM applications in way that is timely and responsive to business needs.

If they choose to recruit staff, their in-house capabilities are limited to the skills and experiences of the team they recruit. As a consequence, securing resources – at considerably higher costs – from external consulting firms becomes the default approach.

In response to this dilemma, Hyphen8’s IN:GAGE programme offers organisations direct access to a flexible resource service, that  provides experienced technical experts, and business consultants with extensive experience in helping organisations deliver transformational change.

 

The IN:GAGE programme is a fully managed “One Stop Shop” service, that operates almost like your own in-house function. It includes:

  • Designing, developing and supporting CRM applications to meet your immediate and longer-term business meets
  • Providing guidance, knowledge, methods and advice to help ensuring users are fully trained and engaged to make best use of application capabilities
  • Helping you ensure rigorous data quality management processes are in place to deliver reliable information that can be trusted
  • Advising at a strategic and operational level to ensure your organisation gets the best value from the solutions in place

All of the above would be delivered and managed within a robust governance and risk managed framework .

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Our Approach

Our approach is geared to help you:

  • Develop and implement cloud-computing strategies and plans to meet customer and business objectives
  • Ensure high levels of end-user adoption across your enterprise
  • Reduce costs and establish ways of working to maximise ROI
  • Drive better and more differentiated customer experiences

Our services and solutions framework has been designed to achieve these aims, and is based on partnering with you to support the full lifecycle of your solution.

Hyphen8 have formulated an approach for delivering cloud-based solutions that involves three key stages of engagement.

We call them the 3 E’s: ENVISION – EMPOWER – EVOLVE.

3 Stages - Envision Empower and Evolve

  • envision
  • empower
  • evolve

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Envision: Define your Roadmap for Transformational Change

Based on your business aims and challenges, Envision will help to take you from the presentation of a business case for cloud transformation to detailed delivery roadmap.

Key activities include:

  • Discovery: a series of workshops and interviews to understand requirements
  • Vision: define and communicate a clear target state solution architecture
  • Roadmap: a transformation roadmap to guide programme delivery

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Empower: Implement solutions to empower your communities

This stage of engagement involves delivering one (or more) increments of the transformation plan to empower and deliver growing levels of capability to your organisation, and those that engage with it. Whether your implementation project is large or small, single or multi-site, simple or complex, we can help you.

Choose:

  • SmartStart: a structured, fixed price 5 or 10-day implementation service for stand-alone, low complexity applications
  • Complete: for more demanding solutions (possibly requiring integration or custom development work) to support larger user groups.

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Evolve: Continuous Improvement through the full lifecycle

Following the implementation of any solution, Hyphen8 offer a high value customer care and support programme to ensure your application(s) always remains fit for purpose, attract high adoption, and deliver high and continuous ROI to your business.

Our EVOLVE service is available to ANY salesforce.com customer that is looking for a more engaging and responsive support.

Key activities include:

  • Initial Healthcheck – to assess how well your application is meeting needs and agree an ongoing support plan
  • Period Audit/Reviews – to help you take full advantage of new capabilities provided during salesforce.com 3-timer per year release programme
  • On-going consulting advice and support – to help ensure your application(s) are always fit for purpose and deliver continuous value

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