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25th October 2012

Pros and Cons of salesforce single vs multi org

It is a dilemma many large organisations face – should all of our divisions, branches, locations share the same instance of salesforce.com? Or should we each manage our own separately? Having been through the pains and benefits of salesforce single vs multi org with a number of businesses, we have put together a list of the main pros and cons of choosing a single org:

PROS – salesforce single vs multi org

  • The most important is the ability to provide business-wide analytics allowing executives to access dashboards drilling down to each part of the business
  • Lower ownership cost in terms of centralised administration, implementation and consultancy resources
  • Consistent processes and best practice can be adopted throughout the business
  • One Chatter environment for cross-company collaboration, groups and file sharing

CONS – salesforce single vs multi org

  • Complex sharing settings to restrict visibility between branches, departments and global offices where required
  • Limits – more chance of exceeding limits on API calls, custom fields, emails, storage etc
  • Permissions – you may hit user frustrations depending on your profile set up – for example if users can’t manage public views and reports, it will restrict what they can do in shared folders
  • It can be challenging to co-ordinate development input from all user teams if there are major differences in culture, language and major development decisions can be slowed down if agreed by committee
  • More strain on system administrator resource to manage central support issues and data access
  • Less freedom to install preferred integrated Appexchange applications
  • Company-wide settings may not meet requirements across the business

So the advice is think carefully before deciding on single vs multi org. There is no right or wrong answer but you must make sure that you have weighed up the pros and cons and fully understand the implications of either route.

Posted by | Best practice, Techie tips | 3 comments

3 Comments

  1. 25th November 2012 at 7:22 am Mark Richards

    Great summary Elaine.

    A quick point on one of your “pros”. We have developed (and deployed) a solution – Passport – for combining Chatter seamlessly across orgs.

    Still a difficult decision though!

    BR
    Mark

  2. 1st December 2012 at 5:42 pm david

    Just found a video recording from the recent Dreamforce event on this topic.

    http://tinyurl.com/d4gzkrr

  3. 1st December 2012 at 7:37 pm Andreas

    it depends on the size, if we are talking about a hundred or thousands of user.
    but the main contra is the your point with the limits, further more if you think global, you still have different law’s to consider beside the huge amount different layouts even in the shipping address, and not to think about localization.
    would you like to have a pure US site packed with maybe 30 languages?

    From the point of the CEO the one Org is always the best as he can have a quick look on his profit / loss, but for that overview it might be a good idea to use a hierarchy ORG
    A top level domain and the locations on their own, and the territory managers are responsible to feed the top level with the data of their part?
    So you have a small user base in the top-level ( C – level ) and single orgs with
    the main implementation, combined with the global chatter and Salesforce to Salesforce if necessary

    But it depends on the implementation and the business requirement and if the different Countries doing the same business process or not.

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