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Microsoft Dynamics CRM 2016 - A CRM Strategy

Microsoft Dynamics CRM 2016 is a powerful CRM platform that provides familiarity, intelligence and connectivity. Dynamics CRM is used by more than 4 million users worldwide - to support their end-to-end CRM needs:

  • Customer 360 Perspective
  • Sales Process Automation
  • Multi-Channel Marketing
  • Customer Service & Support
  • Social Engagement
  • Reporting, Analytics & BI
  • Office365 Integration

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Hyphen8 & Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated, intelligent and familiar CRM system which helps business and organisations attract, manage and develop profitable relationships with customers and leads. The application provides powerful functionality to support:

  • Centralisation of data & processes
  • Your complete sales cycle
  • Inbound & Outbound marketing requirements
  • Customer service & support need
  • Optimisation of operations through automated routines

….on a single, flexible and scalable platform.

CRM integrates with the complete Microsoft Office suite, and seamlessly within Outlook, to enable one click tracking of customer interactions. Accessible over multiple device types, including Android and Apple, customer data will always be up to date.

Dynamics CRM can also be easily customised and theme’d to the way you work or want to work – providing a fast, flexible and affordable system which helps streamline your business process and improve efficiency.

Click the tabs below to learn more, select the relevant buttons to see our offerings or contact us to discuss your CRM project.

  • About Dynamics 2016
  • Benefits
  • Office365 + CRM



Get Started with Microsoft Dynamics CRM


Microsoft Dynamics 2016: A complete and integrated CRM platform

Microsoft’s latest CRM Sales Productivity Package provides a suite of integrated applications to support your complete CRM and Office productivity needs.

Key applications and functionality includes:

  • Marketing: create and run marketing campaigns that generate high quality leads
  • Sales Process Automation: to automate and drive sales productivity and performance from initial enquiry through to complete sale
  • Customer Service: establish more enhanced relationships through case management that extend customer lifetime value
  • Social Engagement: engage, transact and monitor customer behaviour across multiple social channels
  • Business Intelligence: get high value insights to complex information relating to sales, marketing and service activities
  • Office 365: a complete office productivity suite including Outlook, Word, Excel, Powerpoint and other popular Microsoft modules – out of the box!



Get Started with Microsoft Dynamics CRM

Benefits: Drive productivity, reduce costs, & enhance experiences

Microsoft Dynamics CRM 2015 offers a plethora of benefits to small, medium (and even large) business and organisations alike:

  • Single Customer Database: all data in one place, up to date and accessible across any device!
  • Complete suite of Microsoft applications: fully integrated with your Office suite and aligned with how you work
  • Real-time Customer Interaction: Using CRM for Outlook will ensure that customer interactions are always up to date
  • Affordable: The most competitive monthly user costs versus major competitors with further discounts for Office 365 users
  • Familiar and Intuitive User Interface – drives down training costs, and enhanced adoption
  • Intelligent Reporting: offering views & analytics into complex data, and insights to help you improve business and customer performance
  • Flexible and Scalable platform: enabling you to develop and deploy application rapidly and at low cost
  • Multiple deployment options: Public Cloud; Hosted; or, On-Premise. You choose!



Get Started with Microsoft Dynamics CRM

Sales Productivity: Microsoft Sales Productivity Kit

The easy to adopt, easy to use Microsoft solution for sales productivity helps transform sales teams into top performers that are highly connected and collaborative by surfacing the right information at the right time, no matter where they are, so they can engage their customer in meaningful ways.

This powerful CRM application bundle includes:

  • Microsoft Dynamics CRM Online
  • Power BI
  • Social Engagement
  • Office 365 – Including Word, Excel & Outlook

This offer costs £53.00/user/month for new customers ( or £31.40/user/month for existing Office 365 E3 customers). For more information from Microsoft click here

As part of this promotion Hyphen8 offers our complete 12 month managed service programme – IN:GAGE- at a 10% discount against list price. IN:GAGE will enable you to utilise our experienced consultants to design, develop and implement your solution, with continuous 12 months of support & administration to ensure your investment delivers continuous and ongoing value to your business.

Use the contact form below to discuss how we can help you and take advantage of explore this limited time offer.

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