Insurance firms have a lot to consider when implementing a CRM platform. How can we save time & money? How do we measure ROI? What can CRM really do for us?
From Customer Acquisition, Management and Retention, to Claims Management, Auditing & Compliance.... CRM can help.
With 20+ years of experience in financial services, and proven experience implementing CRM with Euler Hermes and ACE Insurance to name a few, Hyphen8 have the knowledge and understanding of the insurance sector and will address the common challenges that your business encounters on a daily basis.
Know Your Customer
With one single, logical and comprehensive 360º view of the “customer” business efficiency and, as a result, business processes become seamless and consistent. Save your staff time and keep them informed at one click of a button on your current lead and customer base:
Categorise your key client and easily flag fraudulent or potential risk customers.
The “Claims Experience” is the primary driver of customer satisfaction and loyalty. Failure to deliver a compelling, positive and fair experience directly leads to customers attrition with Claims Management often seen as the key “differentiator”. With CRM you will:
Compliance & Regulation
Adherence to regulatory and other compliance requirements is a key day to day task for any insurer. Remain complaint with centrally stored information, consistent processes for compliance monitoring & recording and workflow management to allow seamless agent auditing and compliance.
Utilise the Hyphen8 custom dialog scripts for compliance recording, which provide quick visual feedback on any compliance activity with all staff. Work with Hyphen8 to introduce a compliance calculator, making scoring and evaluating compliance procedures quick and easy.
Customer Satisfaction & Retention
57% of insurance customers change their insurer on an annual basis - you can ensure you are not a vicitim of this statistic by using Hyphen8's CRM for Insurance solution to provide a complete, consistent and tailored end-to-end client management process.
Save time and improve efficiency by combining enquiry management with a targeted and informative sales cycle and keep in contact with the customer for the duration of the policy to ensure they remain loyal. The sales cycle in a nut shell - Hyphen8 provide automated processes to cater for different elements of this cycle that ensure the customer has a personal, tailored experience throughout.
Then, when a claim is brought, treat it with urgency and professionalism with point in time automated responses, multi channel communication platforms allowing the customer to quickly and easily log a claim, and become risk adverse with automated fraudlent detection processes.
Fraud Detection & Risk Management
A large drain on daily resource is the need to filter out nuisance calls, fraudulent or inaccurate claims while remaining risk adverse. Offset these risks by
Sales Pipeline Management
U.K. insurance giant, LV sees 66 percent reduction in sales administration.....
Microsoft Dynamics CRM with the Hyphen8 for Insurance solution will ensure that your business reduces sales administration time and cost. The entire sales cycle is managed from the one "customer" record that will enable
Multi-Channel Customer Communication
With an ever changing technology landscape ahead of us and customer convenience being key to great customer service the need to offer flexible and agile multi channel communication platforms remains a priority.
At the same time there is the need for agents to be able to access data from mobile/tablet/laptop devices from any location and at any time.
Microsoft Dynamics CRM will provide customers the ability to communicate via a telephone or mobile device for call or text tracking, email dedicated salles and customer service teams that automatically track against that customer record, use social media, such as Twitter or Facebook, to communicate and engage further with customers and provide self service portal technology to take customer service and multi channel customer experience to the next level.
Using Microsoft Dynamics CRM and Hyphen8 for Insurance you can gain competitor advantage through …
Interim Project Management
You may already have your own team or have engaged the services of a systems integrator to implement your cloud solution(s).
But do you have in-house expertise in managing salesforce.com assignments, so that you can be assured that your team is high-performing, and delivering to best practice and quality standards?
Hyphen8 also offer high-calibre, specialist and experienced programme and project managers, with expertise in both waterfall and agile approaches, combined with extensive salesforce.com and other cloud solution implementation experience.
Book a 30 minute call with our team to learn more and discuss how we could help you. Contact us
To help insurance providers implement a platform that will enable them to transform and optimise their business by delivering a superior, cost-effective and high value, multi-channel customer experience.
Together we will;
Our services and solutions framework has been designed to achieve these aims, and is based on partnering with you to support the full lifecycle of your solution.
Download the Claims Management solution overview below!
Through a templated solution for claims management, based on years of industry and implementation experience, Hyphen8 is proud to offer a solution that combines everything required to implement a CRM application with Claims Management:
Through SmartStart for insurance, part of the Hyphen8 SmartStart suite, you get a fully managed service designed to help resolve common business challenges of the insurance sector by implementing a powerful, cost effective CRM system in a rapid timefram.
With our insurance specific programme of consulting, application development and support services, implemented in just 4 weeks, you will get;
It is therefore essential, in this increasingly competitive market, for insurers to align their people, processes and systems to their customers’ needs, putting the customer at the heart of everything they do.
This paper discusses some of the challenges insurers face and how, with cloud computing, they can serve a better customer experience – to drive retention rates, dampen operational pains and attract a higher share of the customer wallet.