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Our Clients

Hyphen8 works for organisations of all shapes and sizes, that operate in a whole range of different market sectors - both in the UK and internationally.

These include Financial Services, Healthcare, Technology Services & Solutions, Marketing & Media .... and many others.

However, we are particularly passionate about working with Small and Medium sized commercial enterprises, and organisations in the Not-for-profit sector: such as Charities, Social Enterprises and others.

Some of our Clients, Projects, and what they said about us

barts BARTS CHARITY Implementation of a fully comprehensive and integrated Grants Management Solution.

Arati Patel, Finance and Operations Director:
Hyphen8 team is a capable and professional team. During the implementation the Hyphen8 team was fully engaged and proactive, and has delivered a business solution specific to Barts Charity’s requirements. Hyphen8 continues to be a proactive partner in supporting our future development requirements.Our implementation of Salesforce has already added value, with on line grant applications and expense reimbursements on restricted funds, resulting in integration with finance systems and end to end processing. On the fundraising activity there is a marked improvement on efficiencies around donor management, Campaigns and Appeals. Visibility with a single data set has enabled seamless activities across all the teams.”

eh EULER HERMES Analysis and implementation of adapting Salesforce.com to support emerging channels.

James Weatherly, UK IT Applications Manager:
“We engaged Hyphen8 for a development to Salesforce which was completed successfully. Hyphen8 were outstanding in their flexibility in dealing with our requirements.”

glasses EUROTAXGLASS Undertook a review of existing CRM within the business, and provided guidance and advice on options to maximise ROI from their implementation of Salesforce.com.

Richard Draper, Transformation Leader:
“Hyphen8 were most impressive at producing an insightful and useful assessment of our use of salesforce.com”

ggm GREAT GUNS MARKETING A rapid SmartStart project to implement a CRM solution to support core sales and marketing needs.

Liz Jackson MBE, Managing Director:
“Hyphen8 helped us implement a cost-effective solution, on time and within budget. A great Partner that we can rely on. Highly recommended!”

tripadvisor HOLIDAY LETTINGS / TRIPADVISOR Supported the management of a complex Salesforce.com implementation, used to support sales and customer service processes across multiple channels.

Joby Mussell, Sales Director:
“Hyphen8 have been instrumental in the successful implementation of SFDC at Holidaylettings and subsequent project phases as we have enhanced our use of the system. Key to Hyphen8’s approach is a personable team who have seamlessly integrated themselves into our business and made working with them a pleasure!”

laureus LAUREUS SPORT FOR GOOD FOUNDATION To boost user adoption and efficiency, Hyphen8 provided configuration, training and consulting to share best practice processes for contact segmentation, reports and dashboards and event management.

Ned Wills, Director:
“With Hyphen8 at Laureus, we have been able to re-configure our salesforce.com application to work in a way that is more tailored to our needs, easier to use, and delivers even better value to our organisation. They quickly understood what was required, delivered everything to expectations, and went the extra mile when needed. Highly recommended.”

liquidfriday LIQUID FRIDAY Application Consulting and Support Services

Alex Baines, Operations Director:
In our experience of dealing with Hyphen8 we have found them to be a knowledgeable, professional and very pleasant bunch to work with. Support issues are turned around quickly and efficiently and projects are approached methodically and in a results focused way. I would recommend them to any business wanting to get the best out of their Salesforce org.

MP MARKETINGPROFS As trusted partner Hyphen8 provide ongoing consultancy, development and training across key processes on salesforce.com and integrated applications Conga, Clicktools and Tinderbox.

Dana Ironside, Professional Development Solutions
“Hyphen8 brought a a tremendous insight to each project and helped us focus driving the right process to map the business properly to the Salesforce.com environment. We ended up with a brilliant outcome and a much more productive and adaptable CRM system for our sales team. Their knowledge is priceless.”

nfs NATIONAL FRIENDLY Enhanced the existing Salesforce.com case management system to support the capture, storage and processing of additional data and related documentation.

Donald Britz, Programme Manager:
“Thanks to Hyphen8’s highly responsive and expert Salesforce.com consultancy support, we were able to maintain momentum on an important project whilst progressively enhancing our in-house technical support capability.”

ocf OXFORDSHIRE COMMUNITY FOUNDATION Provided consulting and training services to help this regional Community Foundation improve adoption of a customised grant application and donation management processes, designed to make the most of limited resources and improve efficiency.

Jayne Woodley, Chief Executive:
It’s great for us to know that an expert is on hand to help the team become more efficient on salesforce.com, whether we need help with processes, training, reports or data, service is always responsive and enjoyable

ptg PITMAN TRAINING GROUP Formulation of CRM Strategy and development of a Solution Blueprint for Change

Claire Lister, Managing Director:
David and his colleagues at Hyphen8 ran solution blueprint and CRM strategy planning sessions with our team here at PTG. They demonstrated an excellent ability to understand our business and its various challenges, and devised appropriate and dynamic potential solutions which were a good match as well as being thought provoking for the future development of the business. The process was very useful to our whole team, and has helped to shape our strategy planning for the future.

scc THE ROBERTSON TRUST Implementation of a fully comprehensive and integrated Grants Management Solution.

Katie Campbell, Head of Finance:
“Introducing Salesforce as our CRM solution has proved to be transformational to the Robertson Trust as an organisation. It has given us a flexible yet secure, cloud based solution to manage our grants database and offers real value for money.
Hyphen8 have allowed us to tap into the potential that the Salesforce platform can offer us as an organisation. They have helped us to work smarter by maximising the effectiveness of the systems we have. They have been instrumental in a range of roll out projects post implementation including on-line applications and capturing and reporting on new data sets. Their understanding of the grant making sector was of huge benefit and their ethos is very much in line with ours in terms of supporting the sector where-ever possible.”

scc SMALL CHARITIES COALITION Consulting services to draft the solution blueprint and business case required to enable SCC to apply and win external funding to implement a substantial CRM and Community Portal solution.

Alex Swallow, Chief Executive:
“It’s been a pleasure to collaborate with Hyphen8. When you work on a project with them it never feels like it is ‘just a job’. They listen carefully to your requirements, take the time to get a real feel for the area you work in and then bring their experience, creativity and wisdom to bear.”

seuk SOCIAL ENTERPRISE UK Hyphen8 helped SEUK refresh their instance of salesforce.com for development, marketing and management teams by configuring processes to support opportunity management, account profiling and campaign management.

Marie Magimay, Director of Finance and Corporate Resources
“We selected Hyphen8 as our preferred suppliers not only because they are social enterprises themselves but because we know from our own experience that they offer great customer service”

ukcf UK COMMUNITY FOUNDATIONS Through IN:GAGE, Hyphen8 provide a complete CRM customer support and care programme that include training, development and a range of consulting services for over 40 separate community foundations (450+ users) sharing the same salesforce.com org, all in a well defined governance programme.

Stephen Hammersley CBE, CEO:
“With HYPHEN8 and IN:GAGE our organisation, UKCF, now has the resources and capabilities we need, on demand, to help us get the best and lasting value from our CRM systems.”

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