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CRM for Not-for-Profit Organisations

The Not for Profit sector has faced major challenges over recent years as economic pressures, shifts in government funding and in patterns of giving, combine to create a environment where funding and support is limited.

In response these social and economic changes ‘Not for Profit’ (NFP) organisations have had to adapt and renew their focus on how to do more with less, to deliver their strategic goals.

To achieve this, NFP organisations have to depend on their Customer Relationship Management (CRM) systems: to help them generate higher donation, develop new income channels, reduce costs, and deliver better quality outcomes.

At Hyphen8, we help NFPs meet these aims, by delivering tailored solutions on the worlds leading cloud platform: salesforce.com.

Become a ‘Connected’ Not-For-Profit Organisation

Connect to Your Community in A Whole New Way

Imagine a unified view of every interaction clients, supporters, members, funders, volunteers and affiliates have with your organisation.

Salesforce.com provides a powerful, scalable and flexible technology platform to connect your entire community so you can raise more funds, communicate more effectively, engage and strengthen your community, and deliver better programs and services.

Based on a unified data model that offers a 360-view of your constituents and organisation, it provides real-time data and robust reporting capabilities. And it’s built for the social and mobile era, so you can reach your constituents wherever they may be.

Click on the video on the right to learn more!


Our Services

Hyphen8 offer a complete range of consulting and implementation services to NFP organisations to help them get best value from their CRM initiatives. The solutions we develop provide a platform that enables them to:

Attract higher levels of donations Exploit new channels for additional funds
Reduce operating costs Manage casework with ease
Run better marketing & communication programmes Engage and collaborate better – internally and externally
Manage volunteers Run surveys
Share collateral, knowledge & best practice Extract meaningful management information for decision making

… and deliver better outcomes directly related to their mission.

We can help you achieve all of the above – by build powerful applications on Salesforce.com customised to meet YOUR specific business needs.


Our SmartStart programme has been especially designed with the needs of NFPs in mind: to implement a core CRM solution – based on Salesforce.com – that will deliver high and rapid value to their organisation.

Hyphen8 SmartStart includes:

– One or more workshops to scope and define the target solution
– Design and development of the core application
– Migration of legacy data from your existing system
– End-User Training
– A Full TWELVE months of systems administration support

Please get in touch using the form below to learn more about our SmartStart programme, and explore how we can help you achieve your mission through cloud applications and technologies.

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